Company Name: AF Associates
Location: London Branch
About AF Associates:
AF Associates is a leading organization in Education Consultancy, dedicated to providing top-notch services to our clients. As part of our commitment to excellence, we are expanding our team and seeking a Customer Service Representative to join our London Branch. If you are a friendly and customer-focused professional with excellent communication skills, we want to hear from you!
Job Description:
As a Customer Service Representative, you will be the frontline ambassador for AF Associates. Your primary responsibility will be to ensure a positive experience for our clients by addressing inquiries, resolving issues, and providing exceptional service. You will work closely with other departments to ensure seamless communication and contribute to the overall satisfaction of our clients.
Key Responsibilities:
1. Respond promptly and professionally to customer inquiries via phone, email, and chat.
2. Assist clients with product or service-related questions and resolve issues effectively.
3. Maintain accurate and up-to-date customer records in the system.
4. Collaborate with internal teams to address client needs and concerns.
5. Provide information about products, services, and promotions.
6. Identify and escalate priority issues to the appropriate channels.
7. Strive to meet and exceed customer satisfaction goals.
8. Stay informed about company products, services, and policies.
Qualifications:
1. Excellent verbal and written communication skills.
2. Previous customer service experience is preferred.
3. Strong problem-solving skills and attention to detail.
4. Ability to remain calm and professional in challenging situations.
5. Positive attitude and a passion for delivering excellent customer service.
6. Basic computer skills and familiarity with CRM software.
7. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
𝐇𝐨𝐰 𝐭𝐨 𝐀𝐩𝐩𝐥𝐲:
If you are a customer-oriented professional looking to join a dynamic team, we invite you to submit your resume and a brief cover letter to 𝐡𝐚𝐟𝐢𝐳.𝐚𝐟𝐚𝐬𝐬𝐨𝐜𝐢𝐚𝐭𝐞𝐬@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦. Please use “𝐀𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐟𝐨𝐫 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐑𝐞𝐩𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐯𝐞” as the subject line of your email.
Application Deadline: 15 January 2024
AF Associates is an equal-opportunity employer. We welcome applications from candidates of all backgrounds. Join us in providing exceptional service and shaping the future of Education consultancy at AF Associates!